Creating Your Policies and Procedures 

What makes this course distinct is its dual structure. Five hours of recorded lecture cover the framework, the rationale, and the real-world stories that show what happens when policies are missing or unclear. The companion workbook then guides learners through drafting their own manual section by section, with attorney-reviewable language, decision prompts, and action items for every policy area covered. By the end of the course, learners will have completed a working draft of their own policies and procedures manual, ready for legal counsel review.

This course is for IBCLCs who are running or planning a private practice, whether solo or in a group. It is also useful for aspiring
IBCLCs preparing to launch, lactation educators teaching business content, and any practitioner who has been operating without a written policies and procedures document and knows it is time to address that gap.

This knowledge gap creates real risk. Without written policies and procedures, IBCLCs make decisions case by case, often under emotional pressure, with no documentation to support consistency or defend their choices later. The Office for Civil Rights has settled multiple right-of-access enforcement actions against small healthcare practices, and the IBLCE has its own disciplinary process for ethical violations. Policies and procedures are how we protect ourselves from inconsistent decisions, protect our clients from inconsistent care, and protect our practices from preventable legal exposure.

This course addresses that gap by treating policies and procedures as a clinical and business discipline rather than an administrative afterthought. Learners build the document while the course is in progress, using a structured workbook that walks them through every major policy area their practice needs.