1.25 E-CERPs + 1.25 CEUs

Repairing the Leaks in the Boat: Privacy Risk Assessment for Digital and Online Communications

Annie Frisbie, MA, IBCLC
Course description
From the very first contact with a potential new client through scheduling, charting, and reporting all the way to tracking client outcomes through weaning, technology offers the lactation consultant powerful tools for efficiency, productivity, and improving client self-efficacy. These tools all have the potential to expose your client’s private information when used incorrectly.

As a lactation consultant, not only do you have an ethical obligation per the IBLCE Code of Professional Conduct to protect client privacy, you also have legal obligations under your country's applicable laws. Whether you are 100% paperless or have a preference for pen and paper, chances are you are using at least one cloud-based app or service--and you could be using them in a way that puts you in breach of privacy laws--even if the product says it is compliant.
Meet the Instructor

Annie Frisbie, MA, IBCLC

Annie Frisbie MA, IBCLC has been a lactation consultant in private practice in New York City since 2011. She is also the creator of the Lactation Private Practice Essential Toolkit and the accompanying Lactation Private Practice Essential Course, and is the co-host of the Lactation Business Coaching Podcast. 

In 2018 Annie was honored with the US Lactation Consultant Association's President's Award, "awarding those that demonstrate extraordinary service to the association and profession." 
Annie has a BA from Franklin and Marshall College with a double major in American Studies & Theatre, Dance, and Film, and an MA in Cinema Studies from New York University. She lives in Queens, New York with her husband, their two children, and their two cats. 
Patrick Jones - Course author

Learners say 

Jam packed with so much specific, relevant information and resources; checklist for action items help encourage putting the content into practice ASAP. 

Sharon Curtin-Bottomley RN, IBCLC, LCCE

Once again, Annie shares the nonnegotiable obligation we have to protect the privacy of our client communications. Just like quarterly trainings in the workplace about online phishing and sexual harassment, Annie's dedication serves to remind us all to stay vigilant in every facet of our business. Do it right from the beginning and your later self will thank you.

Sarah Hogan, IBCLC

Annie’s explanation of privacy risks in how to protect ourselves & our clients was very helpful. She explained processes on terms that make clear understanding of the importance in privacy protection on and offline. 

Heather Theut-Jablonowski

Start learning now!

Knowledge Gap
By understanding what privacy actually means in practice--not just theory--you can develop and implement a privacy risk assessment specific to your practice setting, client demographic, level of tech proficiency, and clinical style.


Learn specific strategies to protect client privacy from the moment of first contact, through evaluating tools for communications and documentation


Evaluate the risks and benefits of popular cloud-based tools for healthcare providers


Understand how to assess your own privacy compliance and repair any breaches you find
IBLCE Content Outline
VII. A. 7 Communications Technology
VII. B. 3 Care Plan development and sharing
VII. B. 4 Documentation
VII. B. 10 Group Support
VII. C. 3 Code of Professional Conduct (CPC)
VII. C. 4 Principles of Confidentiality

Course Lessons

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