1.5 E-CERPs + 1.5 CEUs + 1.5 CPEUs

Creating Your Policies and Procedures 

Annie Frisbie, MA, IBCLC
Course description
This session will prepare you to create your own policies and procedures handbook for your lactation private practice. This key document is essential to running an ethical private practice.
Meet the Instructor

Annie Frisbie, MA, IBCLC

Annie Frisbie MA, IBCLC has been a lactation consultant in private practice in New York City since 2011. She is also the creator of the Lactation Private Practice Essential Toolkit and the accompanying Lactation Private Practice Essential Course, and is the co-host of the Lactation Business Coaching Podcast. In 2018 Annie was honored with the US Lactation Consultant Association's President's Award, "awarding those that demonstrate extraordinary service to the association and profession." 
Annie has a BA from Franklin and Marshall College with a double major in American Studies & Theatre, Dance, and Film, and an MA in Cinema Studies from New York University. She lives in Queens, New York with her husband, their two children, and their two cats. 
Patrick Jones - Course author

Learners say 

This presentation, along with the template Annie provides, is essential to any lactation private practice.

Lauren Fisher, IBCLC

This course provides a practical guide to help you establish your policies and procedures in a way that establishes boundaries for your business.

Alicia Denley Farina, BA, RN, IBCLC

This was so helpful! I was struggling with coming up with a comprehensive P&P despite having worked on them before for other nursing jobs. This content is so specific for what we do as Lactation Consultants. Thank you for sharing your knowledge!

Sara Manske IBCLC

Start learning now!

Knowledge Gap
Creating a policies and procedures workbook seems daunting, but breaking it down into components will inspire learners to create this important document.


Define policies and procedures


Explain the different elements of a policies and procedures manual


Provide additional resources for legal and ethical guidance
IBLCE Content Outline
VII. A. 7 Communications Technology
VII. B. 4 Documentation
VII. B. 8 Emotional Support
VII. B. 10 Group Support
VII. C. 4 Principles of Confidentiality
VII. D. 3 Use research to help develop policies and protocols

Course Lessons

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