1.5 R-CERPs + 1.5 CEUs

Hold On For One More Day: Case Coordination for Lactation Private Practice

Annie Frisbie, MA, IBCLC
Course description
Working with families on feeding challenges takes time, but many lactation consultants are unsure how to juggle what the client needs with their own boundaries and time constraints. This session will provide an overview of the steps involved in managing the client relationship from the moment of first contact through the conclusion of the clinical relationship. Emphasis will be placed on client-centered care, compassionate communication, thorough documentation, and effective protocols creating sustainable policies that support client self-efficacy and prevent provider burnout.

Learners say 

Annie's presentations are always focused upon the practical - what we need to know to do a good job, within our scope, and with heart.

Gale N. Touger, FNP-BC, IBCLC

Annie provides a wealth of information in a clear, concise manner. 

Kate Seeley, RN, IBCLC

I love Annie's layers of learning from my early days getting my feet wet with the podcast, studying for the exam, and contemplating private practice. Each platform (podcast, book, business coaching, course) builds on the next with evolving examples. The content doesn't live in the past but is alive and adaptable. As I navigate and grow in private practice with each consult, the information takes on new meaning and application so that I never find myself saying "I already know this."

Sarah Hogan, IBCLC
Meet the Instructor

Annie Frisbie, MA, IBCLC

Annie Frisbie MA, IBCLC has been a lactation consultant in private practice in New York City since 2011. She is also the creator of the Lactation Private Practice Essential Toolkit and the accompanying Lactation Private Practice Essential Course, and is the co-host of the Lactation Business Coaching Podcast. In 2018 Annie was honored with the US Lactation Consultant Association's President's Award, "awarding those that demonstrate extraordinary service to the association and profession." 

Annie has a BA from Franklin and Marshall College with a double major in American Studies & Theatre, Dance, and Film, and an MA in Cinema Studies from New York University. She lives in Queens, New York with her husband, their two children, and their two cats. 
Patrick Jones - Course author

Start learning now!

Start learning now!

Knowledge Gap
While IBCLCs are aware of the importance of ongoing support in helping families reach their feeding goals, they may not have a solid understanding of how to structure the client relationship using collaborative decision making and goal-centered support.


Understand the lactation consultant/client relationship from start to finish


Gain confidence in setting boundaries to enhance client self-efficacy


Learn ways to incorporate goal-setting and client-centered care into every aspect of lactation care.
IBLCE Content Outline
VII. B1 - Active listening
VII. B2 - Anticipatory guidance
VII. B3 - Care plan development and sharing
VII. B4 - Documentation
VII. B5 - Educating mothers and families